Current opening

Product Support Engineer/Recon Specialist

Department: Enterprise Payments
Location: Las Vegas or San Francisco

Job Description: The Production Support Engineer/Recon Specialist (PSE) is responsible for troubleshooting, maintaining and supporting the Electronic Payment Services (EPS) product suite.

In addition, there is a focus on accounts, reconciliation, and “follow-the-money” types of research, most of which is done in the database. Basic knowledge of accounting is a plus, and so is direct banking experience.

The PSE will be involved in customer implementations and installation of code in QA and production, using version control and audit change procedures. The EPS suite includes many products and programs on both batch and internet platforms. All products in the EPS suite are intended to facilitate money movement via credit card, ACH and Image Cash Letter (ICL). It is a 24x7 transaction environment.

  This is a full-time position that requires a great deal of patience, attention to detail and excellent communication skills. We are looking for the right person to both maintain the current environment and plan for our future needs.

Responsibilities

Work with Operations and perform research to identify outages and reconcile accounts.

Work with version-control products, install and configure programs.

General application administration.

Set up, configure, maintain and support the EPS product suite.

Create and maintain documentation of detailed technical operations and procedures.

Work with programmers, end users, and internal operation to troubleshoot application and environment issues on both Unix/Linux/Solaris and Windows.

Analyze existing workflow environments and assist with configuring new installations to fit into workflow models.

Excellent attention to detail and ability to troubleshoot quickly and efficiently.

Must be capable of handling Customers, Developers, and Project Managers and Operations in a consistent, courteous, and conscientious manner.

Excellent social and listening skills are required. The most successful PSEs display behavioral traits of: Commitment, Follow Through, Attention to Detail, and Task Focus.

Desired Skills for Accounts and Reconciliation (required)

2-3 years of support experience in a fast-paced, technical environment.

Basic understanding of accounting and cash flow.

Intermediate understanding of database principles and proficiency with queries in PL/SQL, including joins and indexing.

Medium-to-excellent proficiency with spreadsheets.

Additional Skills for Production Support

Excellent proficiency with the standard Unix and Windows interfaces.

Familiarity with communication protocols such as FTP, SSH, and SSL.

Basic understanding of user Roles and Permissions in a Network environment.

Ability to read code for comprehension: Java, Perl, PL/SQL and Oracle stored procedures.

PGP a plus. Regular expressions a plus.

Proficient with Weblogic, Apache, JBoss and Tomcat web servers.

Good troubleshooting skills with general Windows software.

Good documentation, organization and follow-up skills required.

Excellent written and oral communication skills.

BankServ offers competitive pension, private healthcare, and education reimbursement plans.

Location:         Las Vegas or San Francisco
Job Type:        Permanent
Email:             Email resume to employment@bankserv.com
Reference:      HDSK2008/1/11-02

If you prefer, you may also mail your resume to:

BankServ
Attn: Director of Human Resources
333 Bush Street, 26th Floor
San Francisco, CA 94104